Job Description:

A General Manager is someone who can guide store managers and develop their talent. The right candidate has experience leading multiple stores, ensuring customer satisfaction, and measuring financial performance.

The General Manager oversees day-to-day operations of the dispensary, managing core department managers (Security, Sales, Inventory) and managing all strategies and tasks related to facilities, accounting, sales and marketing, and public relations. He or she has financial responsibility for the P&L and is responsible for successful strategy execution.

The General Manager provides leadership to all departments throughout the facility. He or she keeps tight control of the senior management-approved budget and oversees operations according to established policies and procedures. This staff member is ultimately responsible for overall building appearance, cleanliness, comfort, functionality, safety, security, and overall customer experience.

Finally, this position is ultimately responsible for employees’ strict adherence to laws and regulations concerning cannabis.


A Dispensary General Manager must have a combination of retail management experience to understand the day-to-day requirements of the position. Experience in the cannabis industry is highly desirable, but not required. Must be 21 years old and pass a criminal background check.


  • Develops the store management team to deliver quality customer experiences and effective operations plans.

  • Drives the implementation of company programs by motivating and supporting the store management team to develop and implement plans that meet objectives.

  • Manages with integrity and honesty.

  • Plans, identifies, communicates and delegates responsibilities to the store management team to ensure a smooth flow of operations within the company.

  • Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement.

  • Creates implementation plans to achieve both operational efficiency and optimal results. Follows up consistently to ensure accountability to plans.

  • Monitors and manages management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.

  • Solicits feedback to understand customer needs and the needs of the community.

  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.

  • Provide managers with coaching, feedback, and developmental opportunities on building effective teams.


  • At least 21 years of age.

  • Ability to manage teams effectively

  • Excellent communication and customer service skills

  • Understanding of accounting principles and ability to interpret financial data.

  • Computer operating skills

  • Must be able to pass a background check

  • Must not have been convicted of any felony offense

  • Marijuana product knowledge highly desirable

  • Retail experience (5 years)

  • Experience analyzing financial reports

  • Experience in a complex, fast-paced environment

  • Retail management experience

  • Knowledge of retail operations

  • Organization and planning skills

  • Strong operational skills in a customer-service environment

  • Supervisory and team-building skills

  • Ability to pass all required background checks to work with cannabis

  • Ability to communicate clearly and concisely, both orally and in writing

  • Ability to build relationships

  • Ability to handle confidential and sensitive information

  • Working knowledge of business processes and system development